Privacy Policy

Joscocare mobile app collects, uses, stores, and protects the personal information of its users. We are committed to maintaining the privacy and confidentiality of your information and complying with applicable privacy laws. By using our mobile app, you consent to the practices described in this Privacy Policy.

1. Information Collection and Use
   1. Personal Information: We may collect personal information such as your name, contact details, address, date of birth, and other relevant information necessary to provide nursing care services. This information is collected when you register an account, submit a service request, or communicate with us through the mobile app.
   2. Usage Data: We may collect non-personal information automatically when you use our mobile app. This may include information such as your device type, operating system, IP address, and app usage data. We use this information to analyse trends, improve our services, and enhance the user experience.
2. Use of Information
   1. Provision of Services: We use your personal information to provide nursing care services, match you with suitable clients, manage shifts and communicate with you regarding client requirements and expectations.
   2. Communication: We may use your contact information to send you important updates, notifications, and administrative messages.
   3. Service Improvement: We may use aggregated and anonymized data for analytical purposes to improve our services, enhance user experience, and develop new features.
   4. Marketing: With your consent, we may use your personal information to send you promotional materials, special offers, or other marketing communications related to our services. You can opt-out of receiving such communications at any time.
3. Information Sharing and Disclosure
   1. Clients: To fulfil nursing care needs, we may share information with registered workers who are directly involved in providing services to our clients. These workers are bound by confidentiality obligations and are only provided with the necessary information to perform their duties.
   2. Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as hosting, data storage, analytics, and communication tools. These providers have access to your information only to the extent necessary to perform their services and are bound by confidentiality obligations.
   3. Legal Requirements: We may disclose your personal information if required to do so by law, regulation, or legal process, or to protect our rights, property, or the safety of others.
4. Data Security
   We employ appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. User Consent
   we ask the user for the consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
6. Data Retention
   We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Your Rights
   You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its processing. You can exercise these rights by contacting us using the contact details provided in this Privacy Policy.
8. Account Deletion
   We provide all our users an option for the deletion of a specific account through the support section of the app.
9. Changes to this Privacy Policy
   We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our mobile app. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
    If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@joscocare.com